Frequently Asked Questions (FAQ)

Innerra is a self-understanding platform that helps you better understand your thoughts, emotions, habits, and patterns through daily reflection, mood tracking, and AI-powered insights.

Our goal is to help you build greater self-awareness—not to tell you how to live your life.

Yes.

Innerra offers free features to help you begin your self-reflection journey.

Additional premium features may become available in the future.

Yes.

An account allows us to securely save your reflections, preferences, and insights across devices.

You can sign in using one of the available authentication methods shown during registration, such as Google Sign-In or other supported providers.

We recommend checking in once each day.

Regular check-ins help identify meaningful patterns over time.

Nothing.

Simply continue your next check-in whenever you're ready.

Innerra is designed to support progress, not perfection.

If editing is supported, you can update recent entries within the limits provided by the application.

If the feature is available, you can delete individual entries from within the application.

Future updates may expand these options.

Insights are created using the information you choose to share, such as your mood check-ins, reflections, and selected categories.

They are generated using artificial intelligence and are intended to encourage self-reflection.

As you continue checking in, Innerra learns from your new entries and identifies emerging patterns.

New information may lead to different insights over time.

No.

AI-generated insights are designed to encourage reflection, not provide definitive answers.

Always use your own judgment.

No.

Innerra cannot diagnose medical or psychological conditions.

If you have concerns about your mental health, please consult a qualified healthcare professional.

No.

Your personal reflections are not reviewed by our team as part of providing the Service.

However, limited access may occur where necessary to investigate security issues, comply with legal obligations, or provide support when you specifically request assistance.

No.

Your private reflections, journal entries, mood check-ins, and personal insights are **not** used to train public AI models without your explicit consent.

Protecting your privacy is one of our highest priorities.

Please refer to our Privacy Policy for detailed information about how your data is collected, used, stored, and protected.

No.

Innerra does not sell your personal information.

Only you can access your personal reflections unless you choose to share them or disclosure is required by law.

Yes.

You may delete your account through the application (if available) or by contacting us at **hello@innerra.in**.

Please see our Data & Account Deletion Policy for more information.

If you used Google Sign-In, continue using the same Google account.

If additional sign-in methods become available, use the provider originally associated with your account.

If supported, you can update your email address through your account settings.

This may happen if:

• You signed in using a different provider.
• Your internet connection is unavailable.
• Temporary technical issues are affecting the Service.

If the issue continues, contact us.

Yes.

We plan to introduce optional premium features that provide deeper insights and additional functionality.

Using premium features will always be optional.

Our goal is to continue offering meaningful free features while expanding premium capabilities.

Innerra supports modern web browsers and may also be available as a Progressive Web App (PWA).

Support for additional platforms may be added in the future.

Some features may continue to work without an internet connection, but AI-generated insights and account synchronization require internet access.

Performance may be affected by your internet connection, device, or temporary server activity.

If problems continue, please contact us.

Email us anytime at:

**hello@innerra.in**

We aim to respond as soon as reasonably possible.

Response times may vary depending on the volume of requests.

We appreciate your feedback.

Please contact us with:

• A description of the issue
• Your device and browser (if possible)
• Steps to reproduce the problem
• Screenshots (if available)

This helps us investigate and resolve issues more quickly.

Absolutely.

Many of our improvements are inspired by user feedback.

You can share suggestions through the **Share Feedback** section within the app or by contacting us directly.